At Fresh Fish Hub (accessible from https://freshfishhub.ae/), your privacy is a top priority. This Privacy Policy document outlines the types of information we collect, how we use it, and the steps we take to ensure your personal data remains as fresh and secure as our daily catch.

1. Information We Collect

To provide our premium “Daily Catch” delivery services across the UAE, we collect the following information:

• Personal Identification Information: Name, email address, phone number, and delivery address.
• Payment Details: Secure transaction data processed via our local payment gateways (we do not store full credit card numbers on our servers).
• Order History: Details of the premium seafood you have purchased (e.g., White Pomfret, Lobster, Prawns) to provide personalized recommendations and cooking tips.
• Log Data: IP addresses, browser type, and time stamps to improve our website performance.

2. How We Use Your Information

We use the collected data to maintain our commitment to “100% Fresh, 0% Frozen” integrity, specifically for:

• Order Fulfillment: Processing your daily catch selection and ensuring rapid delivery to Dubai, Abu Dhabi, and Sharjah.
• Temperature-Controlled Logistics: Coordinating with our logistics team to ensure your order arrives in the 0-2°C chilled environment.
• Customer Support: Providing 24/7 expert assistance, order customization, and professional cooking tips.
• Marketing: Sending updates on the “Daily Catch” or seasonal premium seafood arrivals (only if you opt-in).
• Fraud Prevention: Ensuring secure local payments and protecting our customers.

3. Data Retention and Security

We implement strict security measures to protect your data. Just as we protect the texture and flavor of our seafood, we protect your information from unauthorized access, alteration, or disclosure. Your data is only stored for as long as necessary to fulfill the services requested.

4. Logistics and Third-Party Sharing

To ensure seamless UAE delivery, we may share your contact and address details with our trusted delivery partners. These partners are contractually obligated to use your information solely for the purpose of delivering your fresh seafood and maintaining the cold chain. We do not sell or rent your personal data to third parties for marketing purposes.

5. Cookies and Tracking Technologies

Fresh Fish Hub uses ‘cookies’ to enhance your online shopping experience. These cookies remember your preferences and the items in your shopping cart to ensure a smooth checkout process. You can choose to disable cookies through your browser settings, though it may affect some features of our online store.

6. Your Rights

Under UAE data protection regulations, you have the right to:

• Access the personal data we hold about you.
• Request the correction of inaccurate information.
• Request the deletion of your data from our systems.
• Opt-out of marketing communications at any time.

7. UAE Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates. Any disputes relating to privacy will be subject to the exclusive jurisdiction of the UAE courts.

8. Updates to This Policy

We may update our Privacy Policy from time to time to reflect changes in our services or legal requirements. We encourage you to review this page periodically.

9. Contact Us

If you have questions about this Privacy Policy or need expert support regarding your data, please contact us:

• Website: https://freshfishhub.ae/
• Support: Available 24/7 via our website contact portal.
• Email: info@freshfishhub.ae